Call Center Operations Fulfillment
A perfect call center solution is one that is specific to your unique needs. A customer service representatives should be rigorously trained to understand your products or services. Unique offerings may include:
* Customized order entry system with web access
* Scalable call answering and routing
* Caller identification with pop-up order screen
* Automated call distribution environment
* Call center reporting
* Skills-based routing
* Selectively trained call center staff
* Multi-lingual customer service
* Upselling
* Save-the-sale
* Save-the-continuity
* Automated outbound calling
* Recorded Calls
* Outbound predictive
* Blended calls
* Outbound scripted calls
* Inbound call processing
* Outbound sales projects
* Automated Email customer service
* Product / technical information
* Promotion inquiry
* Order and shipping status inquiries
* Clerical services
A larger fulfillment house can also offer a spectrum of data entry solutions such as:
* Mail sorting
* Mail order processing
* Payment processing (credit cards/e-checks)
* Charge back processing / investigation
* Returns and exchanges processing
* White mail processing
* Credits and refunds processing
* Bank
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