Ecommerce Fulfillment

Here's some suggestions on finding the right eCommerce fulfillment house.

Ecommerce fulfillment could include:
- Web site design
- Shopping cart integration
- Catalog administration
- Web advertising
- Integrated order processing (continuity)

Web systems should be designed to work seamlessly with backend order, inventory and transportation management systems, ensuring a smoother, less costly order fulfillment process.

Other capabilities could include:
- Business-to-consumer web site design and production
- Business-to-business extranet design and production
- Shopping cart integration
- Web catalog setup and maintenance
- Web advertising, including search engine marketing
- Credit card processing
- Integrated order processing and fulfillment

Direct Mailing Fulfillment

Direct Mailing Fulfillment

Using a direct mail expert will save you time and money. A direct mailing house services may include:

- List acquisition
- Database management
- Design and print management
- Laser-merging and personalization
- Automation bar-coding
- Inkjet, laser, or label addressing
- Tabbing
- Machine inserting, intelligent match-mailing
- Folding
- Hand assembly/special projects
- Postage management
- Direct drops into BMC's, DDU's, and sectional centers
- Metering or affixing stamps
- Certified and registered mail
- International mail processing
- Web status of jobs

Your project will probably be handled more efficiently when using a professional direct mailing house.

Call Center Operations Fulfillment

Call Center Operations Fulfillment

A perfect call center solution is one that is specific to your unique needs. A customer service representatives should be rigorously trained to understand your products or services. Unique offerings may include:

* Customized order entry system with web access
* Scalable call answering and routing
* Caller identification with pop-up order screen
* Automated call distribution environment
* Call center reporting
* Skills-based routing
* Selectively trained call center staff
* Multi-lingual customer service
* Upselling
* Save-the-sale
* Save-the-continuity
* Automated outbound calling
* Recorded Calls
* Outbound predictive
* Blended calls
* Outbound scripted calls
* Inbound call processing
* Outbound sales projects
* Automated Email customer service
* Product / technical information
* Promotion inquiry
* Order and shipping status inquiries
* Clerical services

A larger fulfillment house can also offer a spectrum of data entry solutions such as:

* Mail sorting
* Mail order processing
* Payment processing (credit cards/e-checks)
* Charge back processing / investigation
* Returns and exchanges processing
* White mail processing
* Credits and refunds processing
* Bank

Product Fulfillment

A fulfillment house should be able to do much more for a client than pick, pack and ship. Each project is unique and requires its own logistical solution. A modern fulfillment house should offer a wide range of services for big and small clients including:

- Dedicated project management
- Real time online inventory reports
- Bar-coded receiving
- RF scanner locator system
- Multiple SKU's in inventory system
- Warehousing
- Database management
- High security environment
- Literature fulfillment
- Efficient order processing system
- Highly trained Call Center
- Credit card processing
- Customer service
- Add-on and upsell related calling
- Reverse logistics (remittance processing/ data entry)
- Inventory cycle counting
- Cross Dock/Just In Time (JIT) shipping multiple transportation options
- Best way carrier selection
- International fulfillment experience
- Customs forms

There are many excellent fulfillment houses for all types of products on the market today. Check with your favorite search engine for a fulfillment house that suits your needs.