Continuity Program Fulfillment

Continuity Program Fulfillment

A Continuity Program is defined as an offer involving systematically- scheduled purchases over time of a set of products or of product replenishments. Traditional sales offers that offer a single selling opportunity while with a good continuity programs you make a sales pitch once but continue to sell to the same customer.
A Good continuity program is one that controls and coordinates an effective continuity program by:
- making customers aware of continuity opportunities they may not know exist
- monitoring inventory control - being certain the appropriate merchandise is currently in stock
- maintaining billing accuracy, including credit card processing and current status
- offering shipping that is accurate with up to date address information
A well positioned continuity program can enhance the financial success of an infomercial campaign. If the continuity program is well managed, it can provide a steady income stream that can continue for many months.

Fulfillment House Overview - Wikipedia

Fulfillment House Overview

Fulfillment, also known as order fulfillment or product fulfillment, is the process where by a person or company fulfills their obligations to send a person an item or product that the person has ordered, purchased, or requested from the organization.

Fulfillment typically will refer to the services provided by a company that offers to store, receive the orders, package, and then ship the ordered item to the end consumer.

INTEGRATED LOGISTIC SUPPORT

Integrated logistic support is a composite of all the support considerations necessary to assure the effective and economical support of a system for its life cycle.

Integrated logistics support involves the planning of all actions involved in a product's fulfillment lifecycle including:

• retail distribution
  
• wholesale distribution
  
• supply chain management
• freight forwarding
• reverse logistics

Well devised logistic support systems create a product flow that increases product output, decreases costs and increases client satisfaction.

Retail Fulfillment Services

Retail Fulfillment Services

Delivering your goods on time is essential to your customer's satisfaction.

Deliveries include:

Order fulfillment services from your web site
Direct-to-store shipments
Shipments to retail distribution centers
EDI (Electronic Data Interchange) access. EDI has become an essential business tool by providing maximum shipping and receiving efficiency and helping to keep costs competitive.
EDI helps you, the distributor, assure proper handling and distribution for all your product lines.

- EDI (Electronic Data Interchange)
- Warehousing and Inventory Control
- Freight Management
- Online Reporting

Ecommerce Fulfillment

Here's some suggestions on finding the right eCommerce fulfillment house.

Ecommerce fulfillment could include:
- Web site design
- Shopping cart integration
- Catalog administration
- Web advertising
- Integrated order processing (continuity)

Web systems should be designed to work seamlessly with backend order, inventory and transportation management systems, ensuring a smoother, less costly order fulfillment process.

Other capabilities could include:
- Business-to-consumer web site design and production
- Business-to-business extranet design and production
- Shopping cart integration
- Web catalog setup and maintenance
- Web advertising, including search engine marketing
- Credit card processing
- Integrated order processing and fulfillment

Direct Mailing Fulfillment

Direct Mailing Fulfillment

Using a direct mail expert will save you time and money. A direct mailing house services may include:

- List acquisition
- Database management
- Design and print management
- Laser-merging and personalization
- Automation bar-coding
- Inkjet, laser, or label addressing
- Tabbing
- Machine inserting, intelligent match-mailing
- Folding
- Hand assembly/special projects
- Postage management
- Direct drops into BMC's, DDU's, and sectional centers
- Metering or affixing stamps
- Certified and registered mail
- International mail processing
- Web status of jobs

Your project will probably be handled more efficiently when using a professional direct mailing house.

Call Center Operations Fulfillment

Call Center Operations Fulfillment

A perfect call center solution is one that is specific to your unique needs. A customer service representatives should be rigorously trained to understand your products or services. Unique offerings may include:

* Customized order entry system with web access
* Scalable call answering and routing
* Caller identification with pop-up order screen
* Automated call distribution environment
* Call center reporting
* Skills-based routing
* Selectively trained call center staff
* Multi-lingual customer service
* Upselling
* Save-the-sale
* Save-the-continuity
* Automated outbound calling
* Recorded Calls
* Outbound predictive
* Blended calls
* Outbound scripted calls
* Inbound call processing
* Outbound sales projects
* Automated Email customer service
* Product / technical information
* Promotion inquiry
* Order and shipping status inquiries
* Clerical services

A larger fulfillment house can also offer a spectrum of data entry solutions such as:

* Mail sorting
* Mail order processing
* Payment processing (credit cards/e-checks)
* Charge back processing / investigation
* Returns and exchanges processing
* White mail processing
* Credits and refunds processing
* Bank

Product Fulfillment

A fulfillment house should be able to do much more for a client than pick, pack and ship. Each project is unique and requires its own logistical solution. A modern fulfillment house should offer a wide range of services for big and small clients including:

- Dedicated project management
- Real time online inventory reports
- Bar-coded receiving
- RF scanner locator system
- Multiple SKU's in inventory system
- Warehousing
- Database management
- High security environment
- Literature fulfillment
- Efficient order processing system
- Highly trained Call Center
- Credit card processing
- Customer service
- Add-on and upsell related calling
- Reverse logistics (remittance processing/ data entry)
- Inventory cycle counting
- Cross Dock/Just In Time (JIT) shipping multiple transportation options
- Best way carrier selection
- International fulfillment experience
- Customs forms

There are many excellent fulfillment houses for all types of products on the market today. Check with your favorite search engine for a fulfillment house that suits your needs.